MULTIQUENCE Frequently Asked Questions

• General
• Installing/Setup
• Recording
• Files
• Video

Tip: You can search this page to find words of interest (use the Edit | Find... or similar command in your web browser).

General

Where can I get the latest version?

The latest version of Multiquence is available on the Multiquence download page.

What are the system requirements?

Multiquence requires an 800MHz processor, 256MB of RAM, a sound card and Windows ME, 2000, XP, Vista or later. Windows 95 and 98 are not supported. A recent version of DirectX is required. QuickTime 7 or later (or iTunes) must be installed for working with MOV and M4A files.

How do I upgrade Multiquence?

To upgrade, download the latest self-installing file and run it. Install it into your existing Multiquence folder to replace all the older files. If upgrading from a beta version or a much older version, it is recommended that you uninstall the older version first.

Is Multiquence available on CD or in stores?

The software is available by download only. The file is under 1MB and takes only a few minutes download on a 56k modem. Although you are welcome to make a backup copy on a CD, you can always download a copy from the website when needed. Since there is no real advantage to providing a CD, that option is not offered.

Is Multiquence free?

No. Multiquence is shareware. This means that you can download and try it for free, but you are required to purchase a license if you decide to keep using it.

What is that toll counter in the status bar?

The status bar counter gives you a good idea of how much you use the software. It keeps a running total of all the commands you have used since installing it. The counter is completely removed when the software is licensed.

How do I purchase Multiquence and how much does it cost?

See the Purchase page for details.

Is phone support available or can I purchase by phone?

Sorry, GoldWave Inc. currently does not provide phone support/purchasing. For support options, see the Support page. For purchasing options, see the Purchase page.

How does Multiquence compare with GoldWave?

Multiquence is designed for arranging and mixing many audio/video files into a single file. GoldWave is designed for detailed work on individual audio files.

Capability	GW	MQ
Detailed editing of individual sound files
Easy mixing, cross-fading, and sequencing of many files
Audio restoration and noise reduction
Large number of included audio effects
Plug-in support
Dynamic panning and volume control
Video playback, editing, sequencing, and mixing
CD audio extraction
Real-time visuals
Real-time effects and editing
Drag-and-drop editing
Independent left and right channel editing
Batch format conversions
Cue points with large file splitting
Simultaneous, synchronized playback and recording	1/2
Vocal cancellation effect
CD Burning
DVD Authoring

Is there a tutorial or demo project?

A demo/tutorial is available here. To use the tutorial:

1. Download the Demo/Tutorial (only 10 kb) zip file.
2. Open the zip file (mqdemov.zip) to extract all the files into a new folder (WinZip or PKZIP may be needed to extract the files if you are not using Windows ME or XP).
3. Run Multiquence.
4. Use the File | Open command to open the DemoVid file located in the folder where you extracted the files.
5. To make the video window big enough to clearly see the demo, choose the Video Window button on the upper right side of Multiquence.
6. Choose the Play button or the Playback | All command.

Where can I find more help?

Most of the commands in Multiquence include a Help button. You can use the Help | Contents menu command to find additional information. If you've encountered a problem, try the Troubleshooter. Also check the forums. For books on the subject, search on Amazon.com for "computer audio and video editing".

Installing/Setup

How do I install Multiquence?

Simply download the self-installing file and run it. It will ask you where to install Multiquence and whether or not to create shortcuts and menu items. If you have any trouble installing the software, try the Troubleshooter. Note that administrator privileges may be required on some versions of Windows.

How do I uninstall Multiquence?

Use the "Windows Add/Remove Programs" feature, under Start | Settings | Control Panel | Add/Remove Programs, then select the Multiquence item and choose the Remove button.

Where do I enter my license?

You'll need to run Multiquence, then close the Help window (if it appears). You can then enter the license into the program as explained in the "Multiquence License" message.

Recording

How do I record from the CD-ROM or line-in?

There are a couple of ways to record in Multiquence:

• Use the View | Window | Recorder command and select the appropriate recording source from the drop down list.
• Use Track | Create recording section to create a recording section. Once created, double-click the left mouse button on the section or use Section | Options. Select the appropriate input from the Record source drop down list.

How can I record a new synchronized track while playing existing tracks?

Use the Track | Create recording section command. When you play the project, the audio is recorded in that section. After recording, you can use section options to set the section to "Play" mode.

Why does recording not work or why does a "device is already in use" message appears when recording?

Multiquence needs to be able to play and record audio at the same time. If you only have one sound card, you will need to install (or enable) a "full duplex" driver or install a second sound card. It must support stereo, 16 bit, full duplex mode. Some cards, such as the Sound Blaster only simulate this mode by using 8 bit quality for recording or playback. Other cards support only mono full duplex. If you are using a "recording section", try using the Recorder window instead (View | Window | Recorder).

New recordings are noisy in Multiquence, but fine in other audio programs.

Your sound card does not support true 16 bit full duplex, which means that playback uses 16 bit mode and record is done in 8 bit or mono mode. You can reserve 16 bit mode for recording by enabling the Reserve 16 bit recording option under Options | Playback. If you are using a Recorder window, start recording before playing the project.

Files

How can I make Multiquence find files that were moved to a different folder?

Before opening a project, use the Options | Folder command and specify the new folder where the files are stored. If Multiquence cannot find the file at its original location, it searches all these folders to find the file.

Why do I get an error when saving in MP3 format?

To save and create MP3 files the LAME MP3 Encoder must be installed.

To install LAME:

1. Download a copy of the LAME file.
2. Run the download to extract and install the files.
3. Use the Windows Start | Search | For Files or Folders command to find the Lame_enc.dll file.
4. Copy the Lame_enc.dll file to the folder where you installed Multiquence, usually C:\Program Files\Multiquence, or the Windows\System folder (Windows 98/ME) or Windows\System32 folder (Windows2000/XP).

To save in MP3 format, use File | Save as audio and select the MPEG Audio (*.mp3) type and one of the listed MPEG attributes. Use bitrates of 128kbps or higher and a sampling rate of 44100Hz for high quality. If you get an error message, make sure that the Lame_enc.dll file is installed in the correct folder.

Why is the audio or video missing when I add a video file that contains audio?

Multiquence adds audio and video in separate sections. Usually the video is added to one track and the audio is added to a different track, just below the video. If a file contains both audio and video, but only one appears, Multiquence may not be able decode the contents of the file. This may occur for MPEG and MOV files, when decoders are not available.

To add audio only, use the Track | Add audio section or hold down the Ctrl key when adding the video file. Also, you can use the GoldWave audio editor to extract the audio into a separate wave file, then add that file to the project.

Why doesn't Multiquence play 2 MIDI files simultaneously?

Multiquence does not support multiple MIDI devices. You'll need to play the MIDI file in Windows Media player, record the sound card output in the Multiquence Recorder Window, then add that recording to Multiquence instead.

Why does only one MP3 file play at a time?

Windows Media Player 9 (or later) is required to decode MP3 files properly. The MP3 decoder included with older versions of Media Player is not able to play several MP3 files within one application at the same time. Installing the latest version of Media Player will correct that problem.

Why do I get an error when saving WMV files?

You must have Windows Media Player 9 (or later) installed to save as WMV.

Why do I get an error when adding or saving QuickTime MOV files?

Multiquence supports only older MOV files (ones that can be played in Windows Media Player). If you have more recent MOV encoded files, the latest version of the QuickTime Player from Apple must be installed.

How do I save in MPEG1, MPEG2, VCD, or SVCD format?

You must download and extract the bbMPEG.DLL file (and bbMPEG.HLP for help) into the folder where Multiquence is installed (usually "C:\Program Files\Multiquence"). Restart Multiquence if it is running. The "MPEG2/VCD/SVCD" file type will be listed under the File | Save as video command if the bbMPEG.DLL file is found. If not, make sure the file is extracted from the above ZIP download and copied to the correct folder (copying the download won't work, the DLL file and HLP file must be extracted from the download, then copied).

After selecting the "MPEG2/VCD/SVCD" file type in Multiquence and choosing the Save button, use the Settings button to set the output format (MPEG1, MPEG2, VCD, or SVCD). See the bbMPEG help for more information.

Why do I get a DirectX error when saving video files?

Select a different video format, such as "Uncompressed RGBA" or "MJPEG Compressor". Also try changing the resolution (width and height may need to be even numbers or a multiple of 16).

Video

How can I make the video appear less blocky?

If you are previewing the video in "windowed" mode, close the video window and then hold down the Ctrl key and click on the Windowed Video button (upper right button in Master control area) to get a higher resolution preview.

If you are "saving as video", select higher width and height values. Note that the final quality depends on the source video files. If the source files are low resolutions and blocky, the final video will be the same regardless of the width and height settings.

How can I make captions smoother?

Use Section | Options and increase the Render width/height values (such as 640 and 480). You will need to increase the font size as well (select the text, then use the font button). If the edges of the font look blurry, turn off the "smooth font" effect under the Windows Display settings (see the Windows help for details).

Why does audio and video synchronization drift off?

Variable bitrate encoded video files are virtually impossible to synchronize accurately. Use constant bitrate encoding when capturing video files or convert existing files to a constant bitrate before adding to a Multiquence project.