מכתב חריף ששלחתי עכשיו להנהלת תוכנית השותפים
מבקשת מכם גם להציף אותם בכל הבעיות שיש לכם! חייבים לשים סוף לרמאות!!!
[אפשר לבצע תרגום, זה נשמע יותר טוב באנגלית
]
To the management of the AliExpress affiliate program,
I am reaching out to you after a long period of ongoing frustration, out of a sincere desire to resolve a systemic problem that is affecting me – and probably other affiliates as well.
Currently, there is no possibility of direct communication with the AliExpress management, and every request has to go through customer service. In practice, this is an exhausting, slow and ineffective "ping-pong" that does not provide a real solution to the complex problems of active affiliates. Such mediation is unreasonable and incompatible with professional work with partners who bring significant volumes of activity to the site.
The main and most serious problem:
Large orders actually placed through my links are not recorded in the system.
This is not a question of doubt, not a usage error, nor a hypothesis – the referrals went through me unequivocally, and consistently, it is precisely the high amounts that are not credited.
[In the past, I applied for treatment, and the program management asked me for specific order IDs. Even though I provided the information, they did not get back to me and no orderly response was received.]
This situation repeats itself over and over again, creating direct economic harm, distrust in the system, and a sense of disdain for the partner's work.
A true partnership requires:
A reliable and transparent tracking system
The ability to contact a responsible party who understands the depth of the problem
Taking responsibility for ongoing technical failures
In the current situation, the feeling is that responsibility is being transferred back and forth, without a solution, while the partner is the one who bears the loss.
[ Occasionally, I have questions and doubts about my continued participation in the program. As soon as I have the opportunity to work on another interesting project, I will make sure to share my experience with the program with everyone honestly.It's not a threat, it's frustration, it's despair.]
I request serious, direct, and substantive treatment of the issue:
A real examination of the tracking mechanism, addressing unregistered orders, and providing a response that does not amount to general customer service responses.
I expect a response at the management level, and clarification on how you intend to prevent such cases from recurring in the future.
I demand full and detailed transparency regarding all deductions made to my account under the affiliate program, including any fines or penalties imposed for large amounts.
I have previously requested this information and have not received any orderly response or explanation.
I request a clear breakdown of:
Which orders were included in each deduction
The exact reason for each deduction
Dates and amounts of all deductions
A full understanding of all deductions is critical so that I can continue to collaborate professionally and confidently.
Thank you in advance for your prompt and orderly handling.
Best regards,
הנושאים החמים
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